Comments on: Kindle 2 Out of the Box http://www.ereaderchat.com/ereader/kindle-review/kindle-2-out-of-the-box/ News, Reviews, and Helpful Tips for all e-Readers Mon, 30 Aug 2010 22:43:49 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Jared http://www.ereaderchat.com/ereader/kindle-review/kindle-2-out-of-the-box/comment-page-1/#comment-614 Jared Tue, 25 May 2010 02:14:10 +0000 http://www.kindlechat.com/?p=121#comment-614 Follow this link for help with your kindle: <a href="http://www.amazon.com/gp/help/customer/display.html/ref=hp_navbox_200321910_k2vid?ie=UTF8&nodeId=200321910" rel="nofollow">Kindle Support</a> Follow this link for help with your kindle: Kindle Support

]]> By: susan http://www.ereaderchat.com/ereader/kindle-review/kindle-2-out-of-the-box/comment-page-1/#comment-613 susan Mon, 24 May 2010 23:28:45 +0000 http://www.kindlechat.com/?p=121#comment-613 I need to find out were i can get a instruction book for my amazon kindle Could some one please e mail me were to get it . THANK YOU susan I need to find out were i can get a instruction book for my amazon kindle Could some one please e mail me were to get it . THANK YOU susan

]]> By: Jared http://www.ereaderchat.com/ereader/kindle-review/kindle-2-out-of-the-box/comment-page-1/#comment-516 Jared Wed, 15 Jul 2009 16:46:40 +0000 http://www.kindlechat.com/?p=121#comment-516 Sorry to hear about your misfortunes, Mr. Alcorn. I'm paranoid about these kinds of accidents as well. I didn't get an extended warranty either, so I'm extra careful with my Kindle 2! To say that their drop test is false advertising is a little extreme in my opinion. These tests were done to demonstrate that the Kindle is<em> designed</em> to take a little abuse, not that they are guaranteed to keep working after a nasty fall. Also, there are many variables surrounding the nature of your accident in comparison to the drop test. I sincerely doubt that an "apples to apples" comparison could be made. I hate to take sides here, but I can see why Amazon has a strict policy on accidental drops. I know you didn't mean for it to fall, but should we really expect Amazon to pick up the bill? Though their drop test does demonstrate how the Kindle is designed to withstand some abuse, I would never let this give me a false sense of security just as I wouldn't rely on a company to trust all of their customers' claims. Just as a heads-up to new Kindle owners, if you didn't get the <a href="/amazon-kindle/concerned-with-protecting-your-kindle/" rel="nofollow">extended warranty</a> when you purchased your kindle, you can still get the extended warranty as long as you're still within 30 days of the purchase date. Also, Service Net isn't the only 3rd party that provides warranties for your gear. Square Trade is another popular company that I've heard good things about. Sorry to hear about your misfortunes, Mr. Alcorn. I’m paranoid about these kinds of accidents as well. I didn’t get an extended warranty either, so I’m extra careful with my Kindle 2! To say that their drop test is false advertising is a little extreme in my opinion. These tests were done to demonstrate that the Kindle is designed to take a little abuse, not that they are guaranteed to keep working after a nasty fall. Also, there are many variables surrounding the nature of your accident in comparison to the drop test. I sincerely doubt that an “apples to apples” comparison could be made.

I hate to take sides here, but I can see why Amazon has a strict policy on accidental drops. I know you didn’t mean for it to fall, but should we really expect Amazon to pick up the bill? Though their drop test does demonstrate how the Kindle is designed to withstand some abuse, I would never let this give me a false sense of security just as I wouldn’t rely on a company to trust all of their customers’ claims.

Just as a heads-up to new Kindle owners, if you didn’t get the extended warranty when you purchased your kindle, you can still get the extended warranty as long as you’re still within 30 days of the purchase date. Also, Service Net isn’t the only 3rd party that provides warranties for your gear. Square Trade is another popular company that I’ve heard good things about.

]]> By: K. Alcorn http://www.ereaderchat.com/ereader/kindle-review/kindle-2-out-of-the-box/comment-page-1/#comment-515 K. Alcorn Tue, 14 Jul 2009 22:14:26 +0000 http://www.kindlechat.com/?p=121#comment-515 The "drop test" video on the Kindle website is, in my experience, false advertising. My Kindle was accidentally knocked off a table and fell to the floor. Unlike the demonstration in the video, my Kindle was also in a leather case. There was no visible physical damage to the device, but the screen no longer worked. I called customer service, which coached me through a couple of efforts to revive the device. When those efforts failed, I was told that, because I did not have the extended warranty (which I didn't purchase because I'd seen the drop test video), my Kindle was not covered against accidental drops - even though the website uses the video to assure potential customers that the device is sturdy enough to withstand such a commonplace mishap. The company policy is to charge $200 to replace a broken Kindle that is still on the limited warranty. Additionally, if for some reason one fails to return the broken device to Amazon within 30 days, they will charge $359 for the replacement, which is $60 more than simply buying a new one! The last customer service representative I spoke with was stumped ("That's a very good question...") when I asked if they would have replaced my Kindle for free if I hadn't told them I had dropped it and just said the screen had gone on the fritz on its own. So, Amazon seems to overpromise the Kindle's sturdiness, yet backs its product with a somewhat Kafkaesque policy. If you choose to buy one, either get the extended warranty or handle it with greater care than Amazon suggests is necessary. The “drop test” video on the Kindle website is, in my experience, false advertising. My Kindle was accidentally knocked off a table and fell to the floor. Unlike the demonstration in the video, my Kindle was also in a leather case. There was no visible physical damage to the device, but the screen no longer worked. I called customer service, which coached me through a couple of efforts to revive the device. When those efforts failed, I was told that, because I did not have the extended warranty (which I didn’t purchase because I’d seen the drop test video), my Kindle was not covered against accidental drops – even though the website uses the video to assure potential customers that the device is sturdy enough to withstand such a commonplace mishap. The company policy is to charge $200 to replace a broken Kindle that is still on the limited warranty.

Additionally, if for some reason one fails to return the broken device to Amazon within 30 days, they will charge $359 for the replacement, which is $60 more than simply buying a new one! The last customer service representative I spoke with was stumped (“That’s a very good question…”) when I asked if they would have replaced my Kindle for free if I hadn’t told them I had dropped it and just said the screen had gone on the fritz on its own. So, Amazon seems to overpromise the Kindle’s sturdiness, yet backs its product with a somewhat Kafkaesque policy. If you choose to buy one, either get the extended warranty or handle it with greater care than Amazon suggests is necessary.

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